Your Home away from home

Privacy Policy

1. Information We Collect

We may collect the following information:

Personal details: name, email, phone number.
Booking details: stay dates, unit preferences, payment confirmations.
Communication data: WhatsApp messages, emails, or forms submitted via our website.
Technical data: basic website analytics (e.g., device, browser type, pages visited).

2. How We Use Your Information

We use your information to:

Process and manage reservations.
Provide guest support and respond to inquiries.
Share important check-in/check-out details and house instructions.
Send promotional offers or loyalty discounts (only with your consent).
Improve our website, services, and guest experience.

3. Sharing of Information

We do not sell or rent your data. We may share it only:

With trusted service providers (e.g., payment processors, booking platforms).
When required by law, regulation, or government authority.

4. Data Retention

We keep your personal data only as long as necessary for bookings, legal compliance, or business needs. Afterward, we securely delete or anonymize it.

5. Your Rights

Under the Kenya Data Protection Act, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
File a complaint with the Office of the Data Protection Commissioner (ODPC).

6. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, or misuse.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.